Email Marketing

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Terms & Conditions

This is an agreement between you and sambmail.com which governs your use of sambmail.com. By accessing sambmail.com, you are agreeing to accept and be bound by this agreement. Therefore, please review this agreement to your satisfaction. If you are not willing to accept each of the terms, conditions and notices of this agreement we will not grant you the permission to use sambmail.com and you will need to exit sambmail.com.

All contents included on sambmail.com, such as text, graphics, logos, button icons, images, etc. are the property of sambmail.com and is protected by copyright laws. The layout of all contents on sambmail.com are owned and copyrighted under _______________________. The license being provided for use of any product or services are specifically governed by these terms and conditions and the specific purchase order stroke invoice containing the commercial and legal terms between the parties.

Other than as expressly provided in the clause above, you cannot copy, display or distribute any contents obtained from sambmail.com. You cannot under any circumstances modify, perform, reproduce, publish, license, create, transfer or sell any contents or services obtained from sambmail.com. In addition, you may not "frame" or otherwise use the pages or other contents or services found on sambmail.com on any other website. This means permission to use sambmail.com or contents will be narrowly construed by the Court in favour of Sambmail.com. If you infringe our intellectual property rights or exceed the scope of permitted use of this license, you agree that sambmail.com would be irreparably injured and may obtain a Court order to enjoin you from further mischief. Protection offered to sambmail.com by this agreement will survive termination of any license. ** Spammers are not welcomed in here , so beware of your spamming details. Only double opt-in subscribers list are allowed for mailing / SMS . In order to prevent spam , authorized signatured mailing is forced to apply from our side.Try to make your mailing / SMS spam free for better results and feedback.**

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  • 1 . Strictly one report spam is allowed on 1000 mail and if exceeded account will be suspended.
  • 2 . Bounce rate must not exceed 5% and if it is not followed account suspension will be the step.
  • 3. Users are required to follow the CAN-SPAM Act. For further details visit http://en.wikipedia.org/wiki/CAN-SPAM_Act_of_2003 .
  • 4. Already unsubscribed mail ids must not be in the list , otherwise account will be suspended.
  • 5. All sort of adult mail content including lottery, money making offers etc. should not be included.
  • 6. Your any amount will be pending more than 1 Month , the company has the authority to delete your accont & not to provide you service for future.
  • 7. For any Post order service the late fee will be charged for 1 month i.e 10% & will be continuous for same for later months (Every month 10%).
  • 8. Comapany has the complete authority for account termation for any services.
  • 9. You will take back up of your data after every 1 month , company will not responsible after 1 month(For email/SMS).

    As a condition of your license to use sambmail.com, you warrant to us that you will not use sambmail.com in any way that is unlawful or prohibited by this agreement. If you violate this or any other term of this agreement, your license to use sambmail.com shall terminate immediately.

    sambmail.com assume no responsibility for any consequence relating directly or indirectly to your use of sambmail.com or for any action or inaction that you take based on the services or other material provided by sambmail.com. You understand this and agree that you use sambmail.com at your own risk.

    You understand and agree that while sambmail.com appreciates your comments and suggestions concerning the services we provide, but sambmail.com cannot acknowledge or return any submitted or suggested drawings, notes, text or other ideas that you send to sambmail.com. If you send sambmail.com any such material or suggestions they shall be deemed the property of sambmail.com and sambmail.com shall not owe you any compensation or otherwise be liable for any use that we make of the drawings, notes, text or other ideas.

    You understand and agree that while sambmail.com appreciates your comments and suggestions concerning the services we provide, but sambmail.com cannot acknowledge or return any submitted or suggested drawings, notes, text or other ideas that you send to sambmail.com. If you send sambmail.com any such material or suggestions they shall be deemed the property of sambmail.com and sambmail.com shall not owe you any compensation or otherwise be liable for any use that we make of the drawings, notes, text or other ideas.

  • a. Definition of SPAM: We have adopted the definition of Spam set forth on the Spamhaus website at http://www.spamhaus.org/definition.html The first line of the Spamhaus definition reads:
    The word "Spam" as applied to Email means Unsolicited Bulk Email ("UBE"). It is a concern to us if you use Samb Websmail to send any unsolicited email to anyone with whom you have no relationship. It is much more of a concern, and more likely to cause our system to be blocked by various ISP's, for you to send an unsolicited email to an entire list of people you don't know.

  • b. Permission Lists Only: You may use Samb Webs Mail only to send Emails to individuals and entities that either:
    Possibility 1 – Consent Obtained.
    A. gave or give you written (including electronic) permission to send Emails to them, without subsequently withdrawing such permission and either:
  • i. Consent Given Recently gave you the permission within the prior 12 months; or
  • ii. Consent Given More Than One Year Earlier you sent them a promotional email, which was not objected to, within the prior 12 months; or
  • Possibility 2 – Sold or Negotiated to Sell Product or Service
    B. gave or give you their name and email address in connection with their purchase, or negotiations to purchase, a product or service from you, have not opted out from receiving your emails and either:
  • i. Recent Sale or Negotiation such sale or negotiations occurred within the previous 12 months; or
  • ii. Sale or Negotiation Occurred More than One Year Earlier you sent them a promotional email, which was not objected to, within the prior 12 months.
  • If you send Emails to a list, and you get an unusual amount of SPAM complaints (more than 1 out of 1,000), ISPs will begin blocking future emails from your company. They will also request (that's putting it mildly) that Samb Webs Mail shut down your account. So if you don't have proof that each recipient on your list has opted-in to receive your emails, or otherwise meets the above requirements, don't import them into Samb Webs Mail system.

    c. Requirements: You agree that you will use:

  • No purchased lists (no matter how expensive).
  • No rented lists (even if they "opted in").
  • No 3rd party lists whatsoever.
  • No outside unsubscribe processes.

  • You should only use Samb Webs Mail to send newsletters, updates, and promotions to people who specifically requested email from you, or otherwise meet the requirements of above. Don't have a permission list yet? Maybe your company's too new and you have no customers. Feel free to set up a Samb Webs Mail account, run through the List Setup Wizard, and add a sign-up form to your website so that you can grow your list.

    d. We're In This Thing Together:

    We do what we can to keep our system clean, but you agree to pitch in too. Here's how: • Sending your first campaign to an old list? Many recipients won't remember you, and will report you for spamming. Do everything in your power to remind them of who you are, and how they got on your list. • Clean your customer list before you import. Take out any addresses older than 6 months. Bad addresses lead to bounce backs. Too many bounce backs, and ISPs block Samb Webs Mail (and you). We'll shut your account down if you import an old list that gets too many bounces(More then 5%). • Don't just import your entire Outlook Address Book. Export them into a spreadsheet, then take some time to clean out bad addresses (like Sales@Amazon, or Support@Comcast). If you import even one address by mistake, that person can get you blacklisted and shut down . • Importing from a CRM? Break it into separate segments or interest groups so you can send relevant content to your customers ("We met at a trades how, You bought xyz from us in the past, You are a client of…" etc). Don't just mix a bunch of different lists together and send one "blast" to all of them. • Sending on behalf of a client? Educate your client about responsible email marketing. They're depending on you to be the expert. Here are some email marketing resources for you.

    e. CRM, Sales force, and API Imported Lists:

    CRM tools are great for maintaining relationships with prospects and leads, then converting them into paying customers. Or just nurturing your customer relationships. But CRM tools are built for one-to-one communication. Email marketing tools like Samb Webs Mail are built for one-to-many communication. They are not the same. Spam laws apply when you do one-to-many email marketing. Before importing any list into Samb Webs Mail from your CRM or any other database you maintain, understand our permission-lists-only rules. Remove any prospects or leads who did not explicitly request email marketing from you or otherwise meet the requirements of 11(b) above. Even if you're sending email marketing to customers who have consented to receive your Email, you are still required, under applicable law, to allow them to opt-out of your email marketing list (you may need to turn that feature ON in your CRM tool). The simple fact that a recipient is "in my CRM" is not the same as "they gave us permission to send them email marketing."

    f. Prohibited Content and Industries

    Don't use Samb Webs Mail to send anything offensive, to promote anything illegal, or to harass anyone. You may not send: • Pornography or other sexually explicit Emails • Emails offering to sell illegal substances • Emails that violate the CAN-SPAM Law Also, there are some industries that send certain types of content that result in higher than normal bounce rates and abuse complaints, which in turn jeopardize the deliverability of our entire system. No offence intended, but because we must ensure the highest delivery rates possible for all our customers, we do not allow businesses that offer these types of services, products, or content: • Illegal goods or services • Escort and dating services • Pharmaceutical products • Work from home, Internet Lead-gen, Make money on online opportunities, etc. • Online trading, day trading tips, or stock market related content • Gambling services, products or gambling education • Multi-level marketing • Affiliate marketers • Credit repair, get-out-of-debt content • Mortgages and/or Loans • Nutritional Supplements, Herbal Supplements or Vitamin Supplements • Pornography or nudity in content • Adult novelty items or references in content • List brokers or List rental services • Marketing or sending commercial email without proper permission
    Generally speaking, if you're in an industry that is frequently associated with spam, you know who you are (it's probably why you're reading this far, right?). We make no judgements about your line of business, but we cannot afford to risk our deliverability. In fact, most ESPs like Samb Webs Mail will not be able to help you. You will most likely need to look into setting up your own mail servers. The term to search on is "email delivery server." There are many industrial strength MTAs to choose from with built-in delivery and reporting tools for high-volume senders.

    g. Who Can Use Samb Webs Mail

    If you do not meet these eligibility requirements, you may not use the Samb Webs Mail service:
  • 0. You must be at least 18 years of age, and be able to form legally binding contracts under applicable law.
  • 1. You must complete the registration process and agree to the terms of this Agreement. All contact information you submit must be true, complete, and up to date.
  • 2. Samb Webs Mail does reserve the right to refuse service or to terminate accounts for any user, and to change eligibility requirements at any time, in its sole discretion.
  • h. Data Archival

    Our servers store tons of data. Occasionally, we need to archive and/or delete some of it to make room for new data, so that we don't have to keep raising prices in order to afford more and more servers. Here are our data archiving rules:
  • 0. Subscriber Activity (formerly A.I.M. Reports) and Geomap Data – Your campaign reports include a geomap that shows you where people are opening from. It's a nice report. It's also really heavy. Also really heavy is the Subscriber Activity generated for each campaign. Because of their dense nature we only provide granular reports, including Subscriber Activity and Geomap Data, for your last 20 campaigns or if you send over 20 campaigns in a two month period then from the last 60 days. You will have access to the Subscriber Activity in aggregate form for your last 2000 campaigns.
  • 1. Old, pay-as-you-go lists – For pay-as-you-go accounts or free accounts, any list that you haven't sent an email to in 12 months will be archived. Because emails change so often, it's recommended you stay in contact with your lists more frequently than every year. Sending to a one-year-old, dormant list often results in too many hard bounces, which can jeopardize the deliverability of Samb Webs Mail for all our customers. If you want to keep your own copy of all of your data, including reports, lists, campaigns, and templates, then you can use our Export Feature, which allows you to export the information in your Samb Webs Mail account as a .csv file. Warning depending on the size of your account exports may take a while to complete.
  • i. Bandwidth Abuse: Image hosting, API, Tracking

    You may not use our bandwidth for anything other than your Samb Webs Mail email marketing. In this regard, you agree to the following:
  • • Unlike some other email marketing services, we provide image hosting for your email campaigns totally free. This doesn't mean you can host images on our servers for other uses, like your website. If we detect that you're using our hosting services for anything other than your email campaigns, we have the right to delete the image. Depending on your intent, we may even replace the image with something you don't want to see.
  • • Not to build a campaign in Samb Webs Mail, then send it using some other delivery tool. Yeah, we can see when that happens. If you do that we may, and reserve the right to, shut your account down, replace all images in your campaign, and redirect all hyper-links to point somewhere else. You may not like the replacement images.
  • • If you integrate with Samb Webs Mail using our API, you must use efficient programming, which will not cause too many requests to be made in too short a period. We reserve the right to throttle your API connections, or suspend or terminate your Samb Webs Mail account.

  • j. Fees, Refunds, Account Suspensions, Etc.

    You agree:
  • 0. Samb Webs reserves the right to change our fees at any time by posting a new fee structure to our Website and/or sending you a notification of the change by email.
  • 1. If a user violates any of the terms of this Agreement, we reserve the right to cancel accounts, or bar access to accounts, without refund.
  • 2. If, for some reason, we are unable to process your credit card order, we will attempt to contact you by email and we will suspend usage of your account until your payment can be processed.
  • 3. You agree to pay for all emails you send from your account, even if messages are blocked by any third party (we have no control over your recipients' email servers, ISP availability, personal spam filter settings, etc).
  • 4. For All email plans of Samb Webs (including reseller and super reseller plan) your email credits "roll over" and do not expire. However, if you do not log in to your account at least once for 2 months, your account (including all campaigns, lists, and other data) may be deleted permanently from our system.
  • 5. Samb Webs shall no guarantee of any open rate, link clicks. its naturally depend on your database and content .
  • 6. we don't have any policy for change our any email credits plan to "SMS" credits plan and SMS credits plan to email credits plan. "email" and SMS both are totally different way to each other. please don't ask for that.
  • 7. We shall not have any refund policy for any plan or for any discount or offer plan.
  • 8. We have no refund policy for any services. Before starting the services please read our terms and conditions . If you have make a payment to samb webs pvt. ltd. then it automatically accepts that you are agree with our all terms and conditions.There is no refund of money in any case.
  • 9.Mass Mailing: Any kind of unsolicited email advertising is not welcomed to our servers. If a client is found to be involved in sending unsolicited email advertising we reserve the right to suspend or terminate users account without notification and no refund will be given. The Speed of the server or our system depend on campaigns size and if are using desktop based application then depend on ISP speed also. we commit our server or system seeped only when if the customer or user used the service with agreed these all consider terms.


  • k. Avoiding Spam Related Problems

  • As an email marketing service provider, we feel it's our duty to be extra vigilant about preventing spam related abuses. It's not just bad for the Internet community in general—if illegal and/or abusive spam gets sent from our system, we'd get blocked by all major ISPs, which would make our system useless for the thousands of users who depend on us.
    It's in our best interest to keep our system clean, because our reputation and deliverability depends on it. So here's what we do:

    Right to Review Email Campaigns

    We, including our employees and independent contractors, are permitted to copy and transmit copies of the content from your email campaigns to develop algorithms, heuristics and computer programs ("Tools") to help us more efficiently spot problem accounts and to use such Tools, together with personal viewing by employees and or independent contractors, to uncover Members who violate either these Terms of Use or applicable law.

    Feedback Loops w/ISPs

    Samb Webs Mail has been delivering emails since 2001, and has established relationships with most major ISPs. They know us. We know them. We're on feedback loops (FBL) and reporting systems with these ISPs and anti-spam organizations:
  • AOL
  • Yahoo
  • Comcast
  • Earth link
  • Hotmail/MSN
  • Roadrunner
  • Outblaze
  • United Online (Juno/NetZero, etc.)
  • Spamcop

  • When a recipient clicks their "this is spam" button in their email program, a FBL report is sent to us. We analyze the data, trace it back to the sender that caused the complaint, remove the complainer from the sender's list, and track future complaints about that campaign. If complaints exceed a reasonable threshold based on list size, we take appropriate action (which sometimes means permanently shutting down a Samb Webs Mail account) to keep our servers clean and off blacklists. To prevent this from happening to you, please read section 11(d)(e) and (f) above.

    Sambmail.com can modify this agreement at any time, and such modifications shall be effective immediately after we post the modified agreement. For your convenience, the day this agreement was last modified will always be posted at the top of this agreement. You agree to review this agreement to your satisfaction whenever the posted date indicates that it has been modified since you last reviewed it. By continuing to access sambmail.com after modifications to this agreement are posted, you are agreeing to accept the agreement as modified.